Patient Access Representative

Are you passionate about providing exceptional service in a healthcare setting? Become our Patient Access Representative in our Detox and Withdrawal Management program. The Patient Access Rep is the first point of contact for patients for our Detox & Withdrawal Management programs, you would play a vital role in patient experience and admission. We are looking for an individual to work part-time covering weekends for the unit during day hours. If your interested in working in a collaborative team of LPNs, Clinical Assistants, and Licensed Alcohol and Drug Counselors. This is a dynamic environment and the Patient Access Representative acts as point person for admission. If you are committed to making a positive impact in the community, we want to hear from you!

Join us in making a positive impact in the lives of individuals on their journey to recovery!

• Managing the front desk of a very high paced chemical dependency treatment center. This includes the greeting of patients’ & insuring they are receiving the highest level of customer care.
• Interacting positively and in a caring manner with patients, co-workers, and visitor.
• Answers incoming phone calls and refer to clinical team or other areas of CADT.
• Manage large volumes of work, handle deadlines and maintain high level of productivity.
• Verify patients’ insurance coverage and eligibility for services.
• Assist patients in completing MNSure applications and other funding-related paperwork.
• Act as a liaison between patient and external agencies, advocating for patients’ needs throughout intake and funding process.
• Advocate for patients to secure funding to cover treatment costs.
• Maintain accurate and up to date records of patient intake information, insurance, and funding assistance efforts.
• Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
• Maintain professional verbal & written communication with providers within Detox/WDM & interdepartmentally.
• Communicate with patients and their families in a compassionate and sensitive manner.
• Other duties as assigned

• Must have 2 years of experience in an office setting.
• Preferred experience working with Medical Insurance/Benefits/MNSURE.
  • Within six (6) months of hire must become MNSURE certified.
• Must have strong attention to detail and problem-solving skills.
• Must be able to work weekends and holidays.
• Must be able to complete tasks with 100% accuracy.
• Must have or obtain CPR & First Aid certification before direct patient contact.
• Must have a high school diploma or equivalent.
• Must pass background studies issued by the Minnesota Department of Human Services.

• Preferred Medical Office experience.
• Preferred knowledge of 42 CFR.

Compensation and Benefits:
We offer a competitive compensation and benefits package to support your health, well-being, and professional growth.

• Hourly Pay: $15-$18 per hour.
• Health Insurance: Comprehensive coverage with 80% employer contribution toward the lowest-cost Gold Plans.
• Dental & Vision Insurance: Coverage options available for both dental and vision care.
• Paid Time Off (PTO): Generous paid time off to support work-life balance.
• Paid Holidays: 10 paid holidays each year.
• Development Time: Dedicated paid time for professional development and continuing education.
• Retirement Plans:
  • 401(k) & Roth IRA: 4% employer base contribution, plus an additional 4% employer match.
• Life Insurance: Employer-paid life insurance for peace of mind.
• Disability Insurance:
  • Short-Term Disability: 100% employer coverage for short-term disabilities.
  • Long-Term Disability: 100% employer coverage for long-term disabilities.
• Accidental & Critical Illness Insurance: Additional coverage to help in the event of unexpected accidents or illnesses.
• Health Savings Account (HSA): Available for eligible plans to help you save for medical expenses with tax advantages.
• On-the-Job Training: Comprehensive training to support your growth and success in your role.
• Paid Continuing Education (CEU) Training: Paid time and funding for continuing education to maintain your licensure and skills.
• Tuition Assistance: Financial support for higher education through our tuition assistance programs.
• Tuition Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) and Minnesota State Programs.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal and family matters.
• Family & Medical Leave: Time off for medical or family reasons in accordance with state and federal laws.
• Additional Leave Benefits: Paid leave for Bereavement, Jury Duty, and Military Leave.

VISION: The Center for Alcohol & Drug Treatment’s vision is a community in which people’s potential and quality of life are not limited by addiction and its consequences.

MISSION: The Center for Alcohol & Drug Treatment’s mission is to improve personal, family and community health through addiction prevention, treatment and recovery services.

Visit our Website: cadt.org
Find us on LinkedIn: www.linkedin.com/company/cadt-mn/
Follow us on Instagram: instagram.com/cadt_duluth/

The Center for Alcohol & Drug Treatment will consider all applicants regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.