Support Staff

Duluth, MN

Full Time

Client Support Services

Experienced

Are you passionate about providing exceptional service in a healthcare setting? The Support Staff at our Torrey Building location is the first point of contact for patients for our Outpatient Substance Use Disorder and Mental Health treatment programs, you would play a vital role in patient experience. If your interested in working in a collaborative, dynamic environment, and are committed to making a positive impact in the community, we want to hear from you!

Join us in making a positive impact in the lives of individuals on their journey to recovery!

Summary:
The Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment.

Essential Duties and Responsibilities:

Patient services:
- Register patients
- Verify and update patient information at every visit
- Assist patients with paperwork
- Answer patient questions and help ensure the highest quality of customer service
- Assist patients with MNSure Applications as needed.
- Verify insurance benefits
Soft Skills:
- Answer phones and transfer calls to the appropriate staff member needed.
- Customer-oriented communication skills
- Receive and process cash and credit card payments for services rendered
Patient Records:
- Maintain patient record confidentially in a manner set forth by policy and procedure.
- Upload incoming patient records into the patient’s EHR.
- Respond to records request accurately, effectively and in a timely manner.
- Collaborate with multidisciplinary team
- Excellent organizational and multitasking skills
- Perform other duties as assigned.

Qualifications:

Must be 18 years of age or older.
Must have a high school diploma or general education diploma (GED).
Must pass background studies conducted by the Minnesota Department of Human Services.
Must have current CPR and First Aid certification or obtain it before direct patient contact.
Knowledge of Electronic Health Records Systems.
Experience working with Medical Insurance/Benefits/MNSURE.
Within 60 days of hire must become MNSURE Certified.

Preferred Qualifications:

Preferred one year of experience as a Receptionist or Administrative Assistant;
Preferred knowledge of HIPAA & patient confidentiality laws.

Compensation and Benefits:
We offer a competitive compensation and benefits package to support your health, well-being, and professional growth.

Hourly Pay: $15-$18 per hour, based on experience and qualifications.
Health Insurance: Comprehensive coverage with 80% employer contribution toward the lowest-cost Gold Plans.
Dental & Vision Insurance: Coverage options available for both dental and vision care.
Paid Time Off (PTO): Generous paid time off to support work-life balance.
Paid Holidays: 10 paid holidays each year.
Development Time: Dedicated paid time for professional development and continuing education.
Retirement Plans:
- 401(k) & Roth IRA: 4% employer base contribution, plus an additional 4% employer match.
Life Insurance: Employer-paid life insurance for peace of mind.
Disability Insurance:
- Short-Term Disability: 100% employer coverage for short-term disabilities.
- Long-Term Disability: 100% employer coverage for long-term disabilities.
Accidental & Critical Illness Insurance: Additional coverage to help in the event of unexpected accidents or illnesses.
Health Savings Account (HSA): Available for eligible plans to help you save for medical expenses with tax advantages.
On-the-Job Training: Comprehensive training to support your growth and success in your role.
Paid Continuing Education (CEU) Training: Paid time and funding for continuing education to maintain your licensure and skills.
Tuition Assistance: Financial support for higher education through our tuition assistance programs.
Tuition Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) and Minnesota State Programs.
Employee Assistance Program (EAP): Confidential counseling and support services for personal and family matters.
Family & Medical Leave: Time off for medical or family reasons in accordance with state and federal laws.
Additional Leave Benefits: Paid leave for Bereavement, Jury Duty, and Military Leave.

VISION: The Center for Alcohol & Drug Treatment’s vision is a community in which people’s potential and quality of life are not limited by addiction and its consequences.
MISSION: The Center for Alcohol & Drug Treatment’s mission is to improve personal, family and community health through addiction prevention, treatment and recovery services.
Visit our Website: cadt.org
Find us on LinkedIn: www.linkedin.com/company/cadt-mn/
Follow us on Instagram: instagram.com/cadt_duluth/

The Center for Alcohol & Drug Treatment will consider all applicants regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.

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